Privacy Policy
Last updated: October 18, 2026
This Privacy Policy explains how MB “Saravinci karalyste”, operating petsonwall.com and the Petsonwall brand, processes your personal data.
1. Data Controller
MB “Saravinci karalyste”
Company code: 305552817
Address: Sarališkių vs. 2, Dubingių sen., Molėtų r., LT-33254, Lithuania
Email: info@petsonwall.com
Phone: +370 628 93851
2. What Data We Collect
When you place an order or contact us, we may process:
your name and surname;
email address and phone number;
delivery address;
order and payment information;
the pet or other photo you provide for the portrait;
messages and instructions related to your order;
technical website usage data, such as IP address, browser and device information.
We do not store your full payment card details where payments are processed by an external payment service provider.
3. How We Use Your Data
We use your personal data to:
accept and process your order;
create your custom portrait;
process payments and arrange delivery;
communicate with you regarding your order or enquiry;
comply with accounting and other legal obligations;
maintain the security and functionality of our website;
send marketing communications where we have your consent or another lawful basis.
We process personal data on the basis of performing a contract, complying with legal obligations, our legitimate interests or your consent.
4. Who We May Share Your Data With
Where necessary to provide our services, we may share relevant personal data with:
payment service providers;
courier and parcel delivery companies;
website hosting and technical service providers;
accounting or communication service providers.
We may also disclose data to public authorities where required by law.
We do not sell your personal data.
5. Photos and Portraits
Photos submitted for an order are used to create your custom portrait and to manage matters related to your order.
Photos you provide and images of completed portraits may also be used for Petsonwall marketing purposes, including our website, social media, advertising and public portfolio, where we have your consent or another lawful basis.
Where such use is based on your consent, you may withdraw your consent at any time by contacting info@petsonwall.com. Withdrawal does not affect the lawfulness of any use carried out before the withdrawal.
Original photos submitted for creating a portrait are stored during the order process and for up to 6 months after completion of the order, unless there is a lawful reason to retain them for longer.
6. How Long We Keep Your Data
We keep personal data only for as long as necessary for the purpose for which it was collected.
Order, payment and accounting records are retained for the period required by applicable law.
General customer correspondence is normally kept for no longer than 3 years, unless it is required for longer due to an ongoing order, dispute or legal obligation.
7. Cookies
Our website may use cookies necessary for its operation and security.
Analytics, advertising or other non-essential cookies are used only with your consent where such consent is required.
You can change your cookie preferences through the cookie settings available on the website.
8. Your Rights
Depending on applicable data protection law, you may have the right to:
access your personal data;
request correction or deletion of your data;
request restriction of processing;
object to certain processing;
withdraw your consent;
request data portability where applicable.
To exercise your rights, contact us at info@petsonwall.com.
We will respond within the time limits required by applicable law.
If you believe your personal data has been processed unlawfully, you also have the right to lodge a complaint with the State Data Protection Inspectorate of Lithuania (VDAI).
9. Changes to This Policy
We may update this Privacy Policy if our services, technologies or legal requirements change.
The current version will always be available at petsonwall.com.