Terms & Conditions
1. Seller
The online store petsonwall.com is operated by:
MB “Saravinci karalyste”
Company code: 305552817
Address: Sarališkių vs. 2, Dubingių sen., Molėtų r., LT-33254, Lithuania
Email: info@petsonwall.com
Phone: +370 628 93851
Hereinafter referred to as the Seller.
These Terms & Conditions apply to orders placed through petsonwall.com.
2. Orders
Petsonwall portraits are hand-painted and individually created using the photo and order details provided by the Customer.
By placing an order, the Customer confirms that the information provided is correct and that they have read and accepted these Terms & Conditions, the Privacy Policy and the Returns & Refunds Policy.
An order is considered accepted once the Seller confirms that the order has been received and accepted for production.
If additional information is required regarding the submitted photo, chosen format or other order details, the Seller may contact the Customer by email or phone.
3. Photo Submission
The Customer must provide a photo of sufficient quality for the portrait to be created.
By submitting a photo, the Customer confirms that they have the right to use it and provide it to Petsonwall for the purpose of creating the portrait.
If the submitted photo is not suitable, the Seller may request another photo.
The use and storage of submitted photos and completed portrait images are described in our Privacy Policy.
4. Prices and Payment
All prices on the website are shown in euros.
The final order amount, including applicable charges and delivery costs, is displayed before the order is confirmed.
Available payment methods are shown during checkout.
The Seller may change prices or offer promotions and special offers. Price changes do not affect orders that have already been confirmed.
5. Production and Delivery
Each portrait is painted by hand and made individually to order, so production requires time.
The estimated production and delivery period is shown on the website or during the ordering process.
Available delivery methods, countries and prices are displayed during checkout and may depend on the delivery address.
If unforeseen circumstances prevent us from completing the order within the estimated time, we will contact the Customer.
The Customer is responsible for providing the correct delivery address and contact information.
6. Custom-Made Products and the 14-Day Withdrawal Right
Each Petsonwall portrait is individually made using the Customer's submitted photo and selected order specifications.
Because the portrait is made to the Customer's specifications and is clearly personalised, the standard 14-day right to withdraw from a distance contract does not apply.
A portrait of satisfactory quality therefore cannot be returned or exchanged simply because the Customer has changed their mind.
This does not affect the Customer's statutory rights if the product is damaged, defective or does not correspond to the order.
7. Damaged or Defective Products
If your portrait arrives damaged, defective or does not correspond to your order, please contact us as soon as possible at:
Please provide:
your order number;
a description of the issue;
photos of the portrait;
photos of the packaging if the parcel was damaged.
After reviewing the situation, we will provide an appropriate remedy in accordance with the circumstances and applicable law.
Nothing in these Terms limits the Customer's statutory consumer rights regarding damaged, defective or non-conforming goods.
8. Personal Data
Personal data is processed in accordance with our Privacy Policy.
Information necessary to fulfil the order may be shared with payment, delivery, website service or other service providers only to the extent necessary to provide the relevant service.
9. Copyright
The content of petsonwall.com, including texts, photographs, illustrations, portrait images and other materials, is protected by copyright.
The content may not be copied, distributed or used commercially without the Seller's prior permission, except where permitted by law.
Purchasing a physical portrait does not automatically transfer the economic copyright in the artwork to the Customer unless otherwise agreed in writing.
10. Complaints and Dispute Resolution
If you have a complaint concerning your order or product, please first contact the Seller in writing at:
We will review a written consumer complaint and provide a reasoned response within 14 days of receiving it.
If you are not satisfied with our response or do not receive a response within the required period, you may contact the State Consumer Rights Protection Authority of Lithuania (VVTAT) for out-of-court dispute resolution.
Applications may also be submitted electronically through the Lithuanian Consumer Rights Information System VTIS.
11. Applicable Law
These Terms & Conditions and contracts between the Seller and Customer are governed by the laws of the Republic of Lithuania.
If the Customer is a consumer residing in another country, these Terms do not deprive them of mandatory consumer protection rights applicable under the laws of their country or under European Union law.
12. Changes to These Terms
The Seller may update these Terms & Conditions if our services, business processes or legal requirements change.
The version applicable to an order is the version that was in force when the order was placed.