Returns & Refunds Policy
Each Petsonwall portrait is hand-painted and individually created using the photo and order details provided by the customer.
Custom Orders
Because our portraits are made to your specifications and are clearly personalised, the standard 14-day right to withdraw from a distance contract does not apply to these products.
Therefore, a portrait that is of satisfactory quality cannot be returned or exchanged simply because you have changed your mind.
Damaged or Defective Portraits
If your portrait arrives damaged, defective or does not correspond to your order, please contact us as soon as possible at:
Please provide:
your order number;
a description of the issue;
photos showing the portrait and the problem;
photos of the packaging if the parcel was damaged.
After reviewing the situation, we will offer an appropriate solution, which may include correcting the issue, replacing the portrait, reducing the price, issuing a refund or another remedy available under applicable law.
This policy does not limit your statutory consumer rights regarding damaged, defective or non-conforming goods.
Contact
For questions regarding returns or refunds:
Email: info@petsonwall.com
Phone: +370 628 93851